All Smart Mails are email, but not all emails are Smart Mails.


Smart Mail can be tagged, for better organisation.


Smart Mails are used Sales and Marketing teams to send personalised emails directly to contacts, without the need of lists.


If your Smart Mail has dynamic content and merge tags, you can preview the email render before hitting send.


The Smart Mail menu shows you when a contact has already received an email.
An orange_dot.png  orange dot indicates if the contact you selected has already received an email. This allows you to avoid sending the same email to the same lead.


Smart Mails can be personalised before sending. Personalised Smart Mail are not saved, they are edited and sent within the Smart Mail pop-up only. 



Smart Mail and Mail Sync


If a user has Mail Sync enabled, then any sent Smart Mail will be sent through their synced mailbox. 


This allows for better email delivery and personal, one-to-one communication. 


For example, if you are sending Smart Mail to emailuser2000@gmail.com, then the recipient will receive the email from your synced account—Gmail, in this case—and not a SharpSpring domain.